Support & housing

Support that steps up when it is needed — then steps back

Two clearly separated pillars: the home itself, and the support around it. Here is exactly what a placement with Synergy Care & Housing CIC includes.

Our services

Two pillars, one steady foundation

Housing management and support delivery are deliberately kept separate and clear, so everyone knows who is responsible for what — and so you can see exactly what a placement includes.

Pillar 1

Safe, quality accommodation

Well-maintained, comfortable homes across Reading and Wokingham.

Secure tenancies with clear agreements and expectations
Welcoming communal areas where a home has them
Responsive housing management and repairs
Home safety checks and help to settle in

Pillar 2

Flexible, low-level support

Visiting or floating support of 2–10 hours a week, shaped by an individual Support Plan.

Tenancy sustainment, rent and bill reminders, home safety
Budgeting, benefits navigation (Universal Credit, Housing Benefit, PIP) and managing mail
Health and wellbeing prompts: GP appointments, medication reminders, meal planning
Community integration — volunteering, education and employment signposting

What we do — and what we don't

Synergy Care & Housing CIC provides non-regulated housing-related and low-level life-skills support. We do not provide CQC-regulated personal care, nursing, or 24/7 clinical supervision. This makes us a good fit for step-down placements and independent living transitions, where someone needs a safety net and encouragement rather than round-the-clock care.

See what support looks like week to week

What support hours look like

A typical week, in plain English

Support is not a fixed programme. It is shaped by the person's Support Plan and reviewed as their confidence changes. These are the kinds of things our support hours are actually spent on.

2–10 hours a week, delivered as visiting or floating support. Hours can increase during a difficult period, and reduce as independence grows.

A weekly visit to check the home is safe, warm and working — and to sort repairs before they grow.
Rent, bills and arrears: reminders, a simple budget, and help setting up standing orders.
Benefits and paperwork: Universal Credit journal, Housing Benefit queries, PIP forms, opening mail.
Health prompts: booking the GP or dentist, collecting prescriptions, remembering appointments.
Food and cooking: planning a week of affordable meals, and cooking one together.
Getting out: the bus route to college, the volunteering induction, the local walking group.

Practical, everyday goals — not clinical targets.

A home that feels like a home, not a unit.

Clear boundaries keep people safe

We are deliberately precise about the boundary between low-level supported living and regulated care. If someone's needs change, we say so and work with the local authority to find the right provision.

What we provide

A safe, well-maintained home with a secure tenancy
2–10 hours a week of visiting, person-centred support
A co-produced Support Plan with clear goals
Practical life-skills coaching and benefits navigation
Local community, education and employment signposting
Regular reviews that aim to reduce support over time

Outside our model

CQC-regulated personal care (washing, dressing, medication administration)
24/7 on-site staffing or waking night cover
Clinical or nursing input, or therapy delivery
Managing someone's money under a deputyship
Emergency housing or out-of-hours crisis response

Need a regulated service? We will tell you honestly and help you find the right route rather than stretch our model.

How funding and referrals work

Who we support

Adults who are ready for independence — with a safety net

We work with people aged 18 and over across Reading and Wokingham. Everyone we support has a Support Plan agreed with them, and a clear view of what they are working towards.

Adults in mental health recovery

Stepping down from higher-dependency care, with gentle structure, predictable routines and someone steady in your corner.

Adults with mild learning disabilities or autism

Support shaped around communication and sensory needs, with clear, plain-English explanations and no surprises.

Young adults & care leavers (18+)

First-tenancy support: budgeting, cooking, appointments, paperwork — and knowing exactly who to call when things wobble.

People at risk of homelessness

A stable address and light-touch tenancy support that keeps the keys in your hand and the rent paid on time.

Not sure whether someone fits? Talk to us before you refer. We would rather have an honest conversation about whether our model is right than place someone in a home that cannot meet their needs.

Ready to make a referral — or just want to ask a question?

Whether you are a social worker, housing officer, NHS colleague, family member or someone thinking about your own future, we will give you a straight answer.

Make a Referral Contact the team

Response within 4 business hours

Referrals are read by a person, not a queue. Urgent safeguarding concerns are escalated the same working day.

Phone: [Add phone number]
Email: [Add email address]