Policies & statements
Privacy Policy
We only ask for the information we genuinely need, we keep it safe, and we tell you what we are doing with it. This policy explains that in plain English.
Who we are
Synergy Care & Housing CIC is a Community Interest Company registered in England and Wales (Company No. 17580759), with its registered office at 1 Spring Terrace, Reading, RG2 0BD. We are the data controller for the personal information described in this policy.
What we collect
When you use our referral and enquiry form, we collect your name, your role, your organisation, your email address, your phone number if you give it, a brief description of support needs, your preferred timeline, and your consent to us responding.
If you become a tenant, we hold the information needed to provide a tenancy and support — for example contact details, tenancy and rent records, support plan notes and records of contact with professionals.
Why we use it, and our lawful basis
- To respond to your enquiry or referral — our lawful basis is legitimate interests, or consent where you have given it.
- To provide housing and low-level support — our lawful basis is the performance of a contract (the tenancy) and, where relevant, a legal obligation.
- To keep people safe — we may share information where there is a safeguarding concern, relying on our legal obligations and vital interests.
Who we share it with
We share information with the local authority or health team that is funding or referring a placement, with other professionals involved in someone's support where consent allows, and with our regulators or the police where the law requires it. We do not sell personal data, and we do not use it for marketing.
How long we keep it
Enquiries that do not progress are kept for 12 months and then deleted. Tenancy and support records are kept for six years after the end of the tenancy, in line with housing practice and financial record-keeping expectations.
Your rights
You have the right to ask for a copy of your information, to have inaccurate information corrected, to ask us to delete information we no longer need, and to object to certain uses. To exercise any of these rights, contact us using the details on our contact page.
If you are unhappy with how we have handled your information, you can complain to the Information Commissioner's Office (ICO) at ico.org.uk.
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