Rent
Covered by Housing Benefit or the housing element of Universal Credit, in the usual way. Tenancy agreements are in the tenant's name, and we help make sure claims are correct from day one.
Funding & referrals
Who pays for what — clearly explained
Funding a supported placement has two separate parts. Understanding both makes the referral conversation much shorter.
Two pots: the home and the support
Support hours
Funded separately by the placing local authority or health partner — through Direct Payments, an Individual Service Fund, Adult Social Care spot-purchasing, or a personal budget such as PIP where that is the agreed route.
Paperwork
We provide a written Service Specification, indicative support-hours pricing and a placement agreement, so commissioning colleagues have what they need for panel.
Funding & how it works
Four clear steps, from first phone call to moving on
No mystery and no hidden costs. Here is exactly how a referral becomes a supported tenancy.
Referral & assessment
We review needs, risk assessments and compatibility with the home and the people already living there — so the placement is genuinely safe.
Funding alignment
Rent is covered through Housing Benefit or Universal Credit. Low-level support hours are funded separately by the local authority or health partner — through Direct Payments, an Individual Service Fund, spot-purchasing or PIP.
Move-in & support planning
We co-produce a personalised, goal-oriented Support Plan with the tenant and their circle of support before support hours begin.
Ongoing review & progression
Regular milestone reviews measure what is changing, with the aim of increasing independence and reducing support hours over time.
Commissioners and social workers: we can provide indicative support-hours pricing and a full Service Specification for your panel.
Questions referrers ask us
If your question is not here, ask it directly — we would rather answer it now than have it become a surprise later.
Ask a questionReady to make a referral — or just want to ask a question?
Whether you are a social worker, housing officer, NHS colleague, family member or someone thinking about your own future, we will give you a straight answer.
Response within 4 business hours
Referrals are read by a person, not a queue. Urgent safeguarding concerns are escalated the same working day.
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